Your best Product ExpertBeside every user

An AI expert that knows your product and the page your users are on. It answers questions, guides each step, or does the work with them in control.

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See it work

See what your users see

Turn questions into a plan

Take action for your users

Guide your users step by step

Work with your users

Software used to come with a manual, then a help center, then a chatbot.Next, every app comes with its own expert.

  1. A manual

    You read it

  2. A help center

    You search it

  3. A chatbot

    You ask it

  4. HelpAlive

    Its own expert

    It works beside you

SOLUTION

Help your users finish what they came to do

HelpAlive combines your docs and training with the page in front of each user, creating guidance or an action plan for the task at hand.

Shows how

THE USER TAKES THE STEPS

A clear next step, right on the page

HelpAlive highlights where to go and explains what to do. The user makes each click, with guidance beside them.

Does it

HELPALIVE TAKES THE STEPS

The task gets done, with them in control

HelpAlive acts for the user. They can pause, take over, or change direction along the way.

Real product moments. Two ways to help.Pause animation

PROACTIVE NUDGES

Help makes
the first move

Relevant help, on the page,
before your users have to ask

HelpAlive logo used for proactive nudges.A little nudge
A way forward
Decorative brush stroke Decorative brush stroke

THE PROBLEM

Insights and answers
only get users so far

Analytics

Reports the problem

HelpAliveHelpAlive

Helps resolve it

Chatbots without context

Starts from zero

HelpAliveHelpAlive

Starts with the page you’re on

Answers without action

Stops at the answer

HelpAliveHelpAlive

Guides or takes action

SETUP & FREE TRIAL

Set it upTry it for free

Connect your product, add your knowledge, and test HelpAlive in your app before showing it to users

ConnectTeachTest

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7-day free trial

See your Product Expert at work

Everyday tasks, demonstrated inside real products

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FAQ

Questions we get

What is HelpAlive?

HelpAlive is an AI product expert: it lives inside your app, answers users’ questions, builds guides on the fly from your docs and the page they’re on, and does the steps for them. One script tag, your documentation, the live page. No tours to build and no crawl of your app.

Do I have to build the guides in advance?

No. HelpAlive generates each guide at the moment a user asks, from your documentation and the page they are on. There is nothing to author, record or maintain. See how it works

Can it do the steps, or only explain them?

Both. HelpAlive can click, fill fields and navigate in the user’s own session while they watch, or run in guide-only mode and let the user click. The user can stop it at any step.

How is it different from a chatbot or a product-tour tool?

A chatbot answers and leaves the user to find the screen; a tour plays what someone scripted in advance. HelpAlive sees the page in front of the user, so the explanation, the pointing and the doing happen in one place — unlike chat-layer support bots such as Intercom Fin or adoption platforms such as Pendo and WalkMe. See it in action

What does setup involve?

Add HelpAlive’s script, identify your users and connect your product knowledge. You can test privately in your own app before showing it to users. HelpAlive works with browser-based products. Read the installation guide

Still have a question? Talk to us

TRY IT IN YOUR PRODUCT

Put HelpAlive to work in your product

Connect your product, add your knowledge, and try HelpAlive before showing it to users

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